OPERATIONAL AND PROJECT MANAGEMENT
Adaptive and Flexible
I am a proactive professional with a strong track record of successfully implementing and adapting operational requirements to achieve team targets, deliver superior service, and enhance organisational efficiency and compliance.
As a responsible leader, it is important to prioritise employee well-being by implementing robust Health & Safety policies and conducting thorough training. This approach not only ensures company compliance but also creates a safe and positive work environment.
I play a key role in designing and implementing efficient company processes, policies, and standard operating procedures (SOP's). These streamlined systems enhance productivity, minimise errors, and foster a culture of operational excellence.
With a strong focus on achieving targets, providing top-notch service, and upholding compliance standards, I am well-equipped to make a significant impact on organisational success.
KEY ACHIEVEMENTS
Under my leadership, the company achieved new heights of operational excellence. Noteworthy achievements include:
Spearheaded the successful deployment of Microsoft Teams collaboration tool, ensuring all team members received comprehensive training. This resulted in improved communication, streamlined workflows, and increased productivity.
Pioneered the development of a comprehensive Office Administrator Handbook, serving as an invaluable resource for new administrative hires. The handbook facilitated smoother onboarding, accelerated the learning curve, and promoted consistent practices across the administrative function.
Implemented an innovative recruitment process that significantly increased efficiencies in handling candidate applications. This resulted in reduced time-to-fill critical positions.
I successfully designed and developed an innovative HR portal, providing employees with a centralised repository for HR information and resources. This enabled employees easy access to HR-related tools and resources, making it easier for them to find information, know whom to contact for support, and voice their opinions on HR matters.